This may sometimes happen just after you activate your account. If you log out and log in again, this should resolve the problem.
All data is transmitted via SSL and TLS in both directions. When you use the Scholarcy Library, Scholarcy Chrome Extension, Scholarcy API, or any of our demos, we process the following data:
- your IP address. This data is logged and retained for 1 year.
- The current URL in your browser. This data is logged and retained for 1 year.
- The contents of the current page in your browser, or the contents of the file that you upload. This data is deleted immediately after processing – usually within 30 seconds.
- If you are logged in to the Scholarcy Web Library, an authentication cookie that allows the Chrome Extension to store the summary content in your Web Library account.
When you sign up to the Scholarcy Library web app, we securely store your name, email address, and affiliation if you choose to provide it. This data is stored as part of your account, and you have control over its retention and deletion.
If you sign up to our mailing list (via separate opt-in), we use secure, third-party services to process your email address. Any other processing of your data is initiated by you, such as requesting a password reset.
We do not store credit card or other sensitive information. Our payment services are handled by Stripe. See our Terms of Service for more information. You can also delete your account at any time and this will completely remove your information from our systems, apart from data required for legal compliance purposes.