FAQs

Frequently Asked Questions


While our algorithms do a good job distilling the majority of PDFs into their key facts and findings, sometimes they struggle! If you find that a particular PDF does not upload, try one of the following:

  • If the PDF is a complete book, try breaking the PDF down into separate chapters, and upload one chapter at a time
  • If the PDF is very large or many pages long, try breaking it down into smaller files and upload each of these separately
  • Go to your Settings, uncheck Highlight facts, click Save, then upload the PDF again.

Log into your Scholarcy account and go to the Subscription page to manage your account. You have full control over your subscription and can pause and restart it at any time.

Indeed it is! An individual, annual subscription is available at £72 per year. This represents a saving of 25% on the cost of 12 monthly subscription payments. Select the Annual Subscription option when activating your free trial at https://app.scholarcy.com/#/subscription.

If you have already started a monthly subscription, you can switch to an annual subscription at the start of the next billing period by cancelling your monthly subscription and starting a new, annual subscription once your monthly subscription has expired.

If you’d like an annual subscription for multiple users, please contact us as we can offer volume discounts and site licenses.

For individual subscriptions, we accept payment by credit card or debit card. For multi-user and institutional subscriptions, we accept payment by bank transfer. Please contact us for further details.

As well as being able to upload files directly to a folder, you can also attach one or more RSS feeds.

When you create a new folder, you’ll see an RSS subscription icon under the Actions column.

Click on that icon, you’ll get a prompt with an option to subscribe to a new feed. If you click on the Subscribe + button, you’ll see a prompt to paste in an RSS feed URL, and then you’ll click the Subscribe button to prepare your feed.

The feed will be checked every hour or so, so your folder may not be populated immediately, but you’ll get an email when the feed is updated. RSS feeds work best if the content in the feed is open access, so we can fetch the full text, rather than just the abstract.

You can click on the RSS icon for a folder at any time to suspend or unsubscribe from the feed, or to check the list of URLs that will be fetched when the feed next runs. You can also attach more than one feed to a folder.

If nothing appears after uploading a document, try refreshing the page by hitting the reload button on your browser.

When you upload a PDF, Word document, or public URL to your Scholarcy Library account, you should see a progress bar and, after around 15 seconds, a new record should appear in your library, showing the title, author, date and other information depending on your settings.

If there’s a problem, you’ll normally see an error message. But if after refreshing the page, nothing appears in your library, or the entry is empty, then there might be a few possible reasons:

  • The PDF file contains no extractable text. We don’t currently support scanned PDFs – if your articles have been scanned to PDF, you’ll need to run it through some OCR software first. In future, we’re aiming to provide this directly in the library.
  • The web URL is behind a paywall. You might be logged into your institutional repository, but Scholarcy can’t see what you see when you read a paper in your browser. If the article is not open-access, try uploading the PDF directly.
  • The file is too large or too complex. Occasionally, some articles cannot be processed as their internal structure cannot be parsed. This can happen with PDFs with many images, or if you try to upload an entire book. For best results, break large files into smaller PDFs. For example, split a book into individual chapters and upload each one separately.

If you are still encountering problems, please send us the PDF so we can take a look.

When you sign up for a subscription, our payment provider Stripe needs to verify that your card is valid. To do this, sometimes they will issue and then automatically reverse either a £0 or £1 authorisation to verify that the card is valid and able to be charged. This authorisation will be reversed within a day or two, and should drop off your statement shortly.

For best results, Scholarcy needs access to the full text of the article. If the article is behind a paywall or institutional log in, unfortunately our cloud-based services cannot access it. In this case, it is best to upload the PDF of the article instead. In your browser, open a new tab, click on the Chrome Extension icon, and click the ‘Choose File’ button to navigate to the PDF on your local machine.

Alternatively, you can upload files directly to your Scholarcy Library.

In all cases, the PDF must contain readable text. Currently, we are unable to handle scanned PDFs that are essentially just pages of images, and need to be converted to readable text using OCR software first. However, we hope to have an OCR option available soon.

To extract the references, Scholarcy usually needs access to the full text of the article or chapter, unless the publisher has made the references openly available with the abstract. Otherwise, the article/chapter needs to be open access, or you need to upload the PDF directly, if you have legitimate access to it.

Reference extraction is available within the Chrome Extension, if you are logged into your Scholarcy account, or within Scholarcy Library. Within the summary flashcard for the article, click the download button in the References tab to download them as either a RIS or BibTeX.

Reference extraction is also available via our API, and via our browser bookmarklets which you can install from our Labs page.

 

Scholarcy makes it easy to promote your research on Twitter. It generates a Tweetable headine from your research paper, with a link to the article and with key terms converted into hashtags.

When you click the Tweet button, you can edit the Tweet before you send it. In some cases it may need a little cutting down to size.