FAQs

Frequently Asked Questions

Normally, you should see a ‘Save to Library’ button in the Chrome extension when you are logged into your Scholarcy Library account. If not, you may need to log out from Scholarcy Library, clear your cookies, and log in again.

Log out from your Scholarcy Library. Go to chrome://settings/siteData?search=cookies and search for scholarcy.com. Delete cookies from app.scholarcy.com and scholarcy.com and then log in to your Scholarcy Library account again.

You may also need to temporarily disable any Adblocker extensions you have running while you carry out this process.

You can! We have a suite of cloud-based or on-premises APIs, and are happy to work with other companies who would like to use our technology in their products and services. For example, Scholarcy is probably the only tool out there that can

  • extract references accurately from any PDF or Word document, in any referencing style, link them to Google Scholar, and convert them to XML, so you can easily reformat them into your own house style.
  • extract metadata from manuscripts to pre-populate author submission and peer review systems
  • extract key findings and highlights to improve discoverability and SEO
  • generate lay summaries for a non-expert audience
  • extract key terms, glossaries, facts, statistics and claims from documents of almost any size (hundreds of pages or more)

We securely store your name, email address, and affiliation if you choose to provide it. If you sign up to our mailing list (via separate opt-in), we use secure, third-party services to process your email address. Any other processing of your data is initiated by you, such as requesting a password reset. We do not store credit card or other sensitive information. Our payment services are handled by Stripe. See our Terms of Service for more information. You can also delete your account at any time and this will completely remove your information from our systems, apart from data required for legal compliance purposes.

If you subscribe to Scholarcy Library – our paid, premium subscription service –  you will be able to create searchable libraries of summary cards that you can access, share and annotate on any device, import and export your reference manager, import from Dropbox and export to Word. You will also have access to future premium features such as:

  • create bibliographies in APA, MLA, Harvard, Chicago and Vancouver styles
  • export summaries to Evernote
  • Google Docs integration
  • essay plan generation

and much more, for a reasonable monthly cost – see the Pricing page.

Scholarcy automatically highlights important information in the document. Here’s what the different colours mean:

  • Purple: Key claims and contributions made by the paper
  • Yellow: Key knowledge statements and take-home facts
  • Green: Populations and statistics: study groups, sample sizes, and outcomes (e.g. p values)

Most of the time taken is loading the PDF or Word document from the server where it resides, or uploading the document from your computer. If you are using the Scholarcy Web Library, and are uploading a large document with a slow internet connection, it may take a minute or two before the summary card appears in your library.

Once it has the PDF, Scholarcy takes around 5-20 seconds to turn the PDF into data. However, some PDFs that live on a slow server, or contain many images, may take more time to process. If you don’t require figure extraction:

  • If using the Chrome Extension, right-click on the Scholarcy icon in the Chrome toolbar (or via chrome://extensions/, choose Options, and uncheck ‘Extract figures’.
  • If using the Library app, choose Settings and uncheck ‘Extract figures’

It’s also possible that the user interface hasn’t automatically refreshed, so you can reload the page and the summary card should then appear in your library.

This may occur for a number of reasons, such as:

  • the current URL is not a PDF
  • the PDF is behind a paywall
  • the PDF is on ResearchGate (they block us – boo! – but you can upload the PDF instead)
  • the PDF is password-protected or does not allow copying (we respect that)
  • your firewall is blocking the service
  • the PDF file is on your computer (with a file:// url in the browser) and you have not enabled ‘Allow access to file URLs’
  • the PDF is too large
  • the server is temporarily busy
  • you have reached the daily limit if you are using a free account.

If the problem persists, please contact us.

The Scholarcy Chrome extension has passed all of Google’s automated and manual security checks and is safe to use. The extension only needs to read the current URL of the page you have open and its content type. You can also give it permission to upload PDF files from your computer. It does not read or change any data on the page. You will also see the same warning on practically all Chrome Extensions including chart-topping extensions such as Grammarly and Evernote.

Not at this time – currently Scholarcy needs a publicly accessible URL to a paper, or needs you to upload the paper from your computer.