FAQs

Frequently Asked Questions


If you are currently on a monthly subscription, you can upgrade to an annual subscription by following these steps:

  1. Log into your Scholarcy account and go to the Subscription page
  2. Click the Cancel subscription button
  3. Continue using Scholarcy as normal
  4. Allow your monthly subscription (or free trial) to expire at the end of the billing period
  5. After your monthly subscription (or free trial) has expired, log in again, enter your payment details, and choose the Annual subscription option on the Subscription page. Please note that your card will be billed immediately for the full annual payment.

No. Scholarcy does not distribute any original papers or the summaries of these papers.

When it comes to copyright, think of Scholarcy as the same as any reference management tool, Google Drive or Dropbox. The paper is uploaded to the user’s personal account for their personal use for research purposes. And we go one step further – the original paper is not stored. It is summarised and the original PDF is deleted. There is no way for anyone else to access the paper.

This may happen if you are using Scholarcy on an older computer or with a non-supported web browser.

Scholarcy Library, Chrome Extension, and our other tools, need a modern web browser to run correctly. Please check that your web browser meets the minimumr requirements listed below:

Chrome version 55 and above

Edge version 15 and above

Firefox version 52 and above

Safari version 11 and above

Opera version 42 and above

 

 

While our algorithms do a good job distilling the majority of PDFs into their key facts and findings, sometimes they struggle! If you find that a particular PDF does not upload, try one of the following:

  • If the PDF is a scanned image, run it through OCR software first. There are both free and commercial software available for this.
  • If the PDF is a complete book, try breaking the PDF down into separate chapters, and upload one chapter at a time
  • If the PDF is very large or many pages long, try breaking it down into smaller files and upload each of these separately
  • If the PDF contains many figures and images, try switching off Extract Figures in Settings > Import.
  • Send us the PDF and we’ll investigate

Log into your Scholarcy account and go to the Subscription page to manage your account. You have full control over your subscription and can pause and restart it at any time.

Indeed it is! An individual, annual subscription is available at £72 per year. This represents a saving of 25% on the cost of 12 monthly subscription payments. Select the Annual Subscription option when activating your free trial.

If you have already started a monthly subscription, you can switch to an annual subscription at the start of the next billing period by cancelling your monthly subscription and starting a new, annual subscription once your monthly subscription has expired.

If you’d like an annual subscription for multiple users, please contact us as we can offer volume discounts and site licenses.

For individual subscriptions, we accept payment by credit card or debit card. For multi-user and institutional subscriptions, we accept payment by bank transfer. Please contact us for further details.

As well as being able to upload files directly to a folder, you can also attach one or more RSS feeds.

When you create a new folder, you’ll see an RSS feed icon on the right.

Click on that icon, paste in an RSS feed URL, then click the Check RSS button to validate the feed, and click the Subscribe button to prepare your feed.

The feed will be checked every hour or so, so your folder may not be populated immediately, but you’ll get an email when the feed is updated. RSS feeds work best if the content in the feed is open access, so we can fetch the full text, rather than just the abstract.

You can click on the RSS icon at any time to unsubscribe from or restore the feed. You can also attach more than one feed to a folder.

If nothing appears after uploading a document, try refreshing the page by hitting the reload button on your browser.

When you upload a PDF, Word document, or public URL to your Scholarcy Library account, you should see a progress bar and, after around 15 seconds, a new record should appear in your library, showing the title, author, date and other information depending on your settings.

If there’s a problem, you’ll normally see an error message. But if after refreshing the page, nothing appears in your library, or the entry is empty, then there might be a few possible reasons:

  • The PDF file contains no extractable text. We don’t currently support scanned PDFs – if your articles have been scanned to PDF, you’ll need to run it through some OCR software first. In future, we’re aiming to provide this directly in the library.
  • The web URL is behind a paywall. You might be logged into your institutional repository, but Scholarcy can’t see what you see when you read a paper in your browser. If the article is not open-access, try uploading the PDF directly.
  • The file is too large or too complex. Occasionally, some articles cannot be processed as their internal structure cannot be parsed. This can happen with PDFs with many images, or if you try to upload an entire book. For best results, break large files into smaller PDFs. For example, split a book into individual chapters and upload each one separately.

If you are still encountering problems, please send us the PDF so we can take a look.

When you sign up for a subscription, our payment provider Stripe needs to verify that your card is valid. To do this, sometimes they will issue and then automatically reverse either a £0 or £1 authorisation to verify that the card is valid and able to be charged. This authorisation will be reversed within a day or two, and should drop off your statement shortly.